An interview with Todd James by Hamit Hamutcu covering the rapid evolution of AI and its application in business, particularly in retail.
This Harvard Data Science Review article examines the transformative potential of artificial intelligence in reshaping modern business, with a focus on the retail sector. Drawing on the experiences of Todd James during his tenure as Chief Data and Technology Officer at 84.51° (Kroger), the piece highlights how AI is redefining operational efficiency, enabling personalized customer experiences, and unlocking value across organizations. It underscores the critical importance of responsible AI deployment, building data literacy through workforce upskilling, and the pivotal role of leadership in integrating AI into core business strategies. By fostering collaboration between technical and business teams, the article envisions a future where AI becomes an integral part of decision-making, driving innovation and redefining organizational frameworks for sustained growth.
This interview was originally published on Harvard Data Science Review.
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